If you have any problem with the service I have provided for you then please let me know. I will try to resolve any problem quickly and to your satisfaction.
If I am unable to satisfy your complaint then I can confirm the firm operates an internal complaints handling system to help us to resolve the problem. Please contact the office if you require details of our formal complaints procedure. Primarily you can write to my Business Partner Mrs Sarah Smith.
In making a complaint then we must assure that this will not affect the conduct and handling of your file of papers.
If for any reason you have a concern regarding our behaviour eg: an issue of dishonesty, taking or losing your money, treating you unfairly due to your age, disability then you can raise the issue with the Solicitors Regulation Authority.
If having followed the strict complaints policy you still remain dissatisfied then I can advise that the Legal Ombudsman operates a Complaints and Redress Scheme. The Legal Ombudsman can be contacted on 0300 555 0333 or by email to firstname.lastname@example.org.
The Legal Ombudsman before proceeding with your complaint will ensure that you have tried to resolve the same with the Firm first.
If that has not proceeded to your satisfaction then you must make your complaint with the Legal Ombudsman within 6 months of receiving from this firm a final response to your complaint but no later than 6 months from the act or omission or no more than 3 years from when you should have reasonably known there was a cause of complaint.
The professional rules relating to Solicitors Firms including the Code of Conduct can be accessed on the website of the Solicitors Regulation Authority at www.sra.org.uk/code-of-conduct/